Genuity Systems call center solution is specifically designed to provide call center owners with the most reliable service, technology and support to run a highly successful business. Genuity is an innovative design offering state-of-the-art messaging and voice processing technologies, true open architecture, advanced digital switching technology and complete statistics with Low cost.

This solution for any size call center business. Efficient agent desktops and one-touch keyboard functionality make for easy navigation and increased performance. It will not only improve efficiency, reduces labor costs and increases overall profitability.

Major Features:

Automatic Call Distribution (ACD)

• Familiarity based Routing: Here the system identifies the caller and transfers the call to that agent who had handled the caller previously.
• Skill Based Routing: Here a complex algorithm decides which Agent is most skilled to handle the Call.
• Longest Idle Agent.
• Queue Priority.
• Time Specific Routing.