Contact Center

 

Next Generation Contact Center!

Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.

gPlex® Contact Center Features

* CTI with E1 & IP (SIP) * Find Last Agent
* Skill based ACD * Integrated CRM
* Screen Popup * Interactive Dashboard
* Caller Priority * Wallboard
* Voice Logger * Web Chat
* Flexible IVR * And many more features
   
   

gPlex® Contact Center Solution is suitable for any size of contact center business. Efficient agent desktop softphone and one-touch keyboard functionality facilitates easy navigation and increased performance. It will improve efficiency through reduced manpower costs and increases overall profitability.


gPlex® Contact Center Modules


  • API for Telebanking & VAS
  • Predictive Dialer
  • SMS/Text
  • Synthesized Voice/TTS
  • Mobile Apps
  • E-mail & Ticket system
  • Web Chat
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    For more details about gPlex® Contact Center solution please visit: www.gplex.com

     

     

    • Contact Center Architecture

    • gPlex Contact Center Device



    Banking Through Mobile App

     

     

     

     

     

     

     

    Some of our Contact Center Clients