FAQs

Frequently Asked Questions

What types solution/service Genuity Systems offers?

Our solution/services include Contact center solution, VoIP soft-switch and billing, Mobile Dialer, System integration, IP-PBX solution and advance IT training.

What is gPlex Contact Center & how I know more about the product?

gPlex Contact Center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office. The system is scalable from single E1 to 8 E1s that can support more than 240 concurrent calls in a single box. For more details about gPlex contact center please visit: www.gplex.com

What is gPlex Softswitch & how can I know more?

gPlex Softswitch is a hosted VoIP switching and billing system. If you are a person/ company, reselling VoIP services or maintaining your own termination, then gPlex Softswitch is the best billing solution which will not only manage your calls but will also provide your customers with online control panel to manage their accounts. For more details about gPlex softswitch please visit: www.gplexswitch.com

What is gPlex Mobile Dialer and how can I get the service?

gPlex Mobile Dialer is a software that can be downloaded in an Internet enabled cell phone for making calls over the Internet. gPlex Mobile Dialer supports Symbian, Android & iPhone. It is compatible with WiFi/GPRS/3G/4G LTE data network. gPlex Mobile Dialer offers flexible branding and customization options to service provider's. For more details about gPlex mobile dialer please visit: www.gplexdialer.com

What is Genuity Training service and what training offers?

Genuity Systems is a technical career house providing hands-on, intensive training to develop the technical skills they need for a successful career as an Information Technology (IT) Professional. For more details about Genuity Training please visit: www.genuitytraining.com

Did gPlex Mobile Dialer works world wide?

Yes, gPlex Dialer For all country and network faster registration and Call connect. gPlex tech team continuous update the Dialer to fulfill customers demand.

gPlex Dialer legal matter?

gPlex mobile dialer is distributed globally through the web without considering telecommunications regulation of any specific country i.e. it is 'country neutral'. Regulations governing telecommunications services may vary from country to country. So it is the responsibility of the users of this mobile dialer to ensure that they are using it in accordance with the existing local telecommunications regulations. Genuity Systems (gPlex mobile dialer) authorities are not responsible for the use of the dialer by its clients in countries where it may not be legal to use any mobile dialer.

gPlex Softswitch legal matter?

gPlex Softswitch distributed globally through the web without considering telecommunications regulation of any specific country i.e. it is 'country neutral'. Regulations governing telecommunications services may vary from country to country. So it is the responsibility of the users to ensure that they are using gPlex Softswitch in accordance with the existing local telecommunications regulations. Genuity Systems (gPlex Softswitch) authorities are not responsible for the use of softswitch by its clients in countries where it may not be legal to use.