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    Plex® Contact Center

    Enhancing Customer Experience

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    Our solution help you great

    start your journey today

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    Unlocking Potential with AI

    Business Impact and Innovation

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    Transforming Conversations

    Amplifying Efficiency & Elevate Customer Interactions

Bespoke Client Approach

We work personally with every client because this is how we understand one's needs and identify new areas of cooperation. We treat every client with the attention they deserve irrespective of the size of business they offer.

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Quality of Work

We constantly provide our clients with high-quality products that builds unshakable client loyalty.

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Professionalism

We have brought together and utilized the most skilled individuals from the industry to deliver commendable professionalism.

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Unique Ideas

Our projects are mostly one-of-a-kind and distinctive to our firm. We are prepared to provide original ideas, as this calls for original thoughts.

Genuity's Prime Products

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Contact Center
Contact Center

Omnichannel Contact Center for every budget and business size.

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AI VoiceBot
AI VoiceBot

Get to experience the new era of virtual assistant to save your operation time.

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AI ChatBot
AI ChatBot

Human less non-voice response for both internal & external stakeholders.

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Smart IVR
Smart IVR

Digital Transformation for your Voice IVR and reduce human interaction.

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Call Blaster
Call Blaster

The most powerful automated dynamic voice message broadcasting system.

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Digital CX Care
Digital Customer Care

All digital channels in one platform & elevate customer experience.

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Knowledge Portal
gPlex Knowledge Portal

One-stop hub for knowledge distribution.

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Ticket Management
gPlex Ticket Management

Navigate tickets and deliver delight.

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NPS & CSAT
gPlex NPS & CSAT

The most sophisticated survey Tool to measure your customer’s feedback.

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Voice Analytics
Voice Analytics

Improve understanding of consumer requirements and preferences.

Solutions by Industries

Genuity Systems is to provide the community with the most innovative, state-of-the-art, and comprehensive communications and information technology products.

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Financial

Improves customer satisfaction and contributes to a more agile and competitive banking ecosystem.

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Telecom

Addresses issues promptly and bestow to a more connected customer-centric telecom landscape.

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Education

Delve into a transformative journey where seamless comm-tech elevate student engagement.

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Healthcare

Explore how advanced communication-tech are reshaping patient care and enhancing healthcare.

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Tourism

Reshape the experience, optimizing bookings, and elevating customer satisfaction of the tourism sector.

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Government

Unveil the impactful role of Contact Center tech in the government sector and citizen-centric operations.

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E-Commerce

Redefine interactions of shopping experience, creating satisfied customers and propelling e-commerce.

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BPO

Explore a new era of streamlined operations and unparalleled customer engagement in the BPO industry.

We Help Companies to Scale Business

Quality of Product

We provide top-notch communication solution which is reliable, ensuring consistent and uninterrupted service. This involves minimal downtime, high system availability, integration and robust disaster recovery capabilities.

Elicit Support

We actively listen to concerns and objections raised by stakeholders and address them proactively. Providing clear and comprehensive information that alleviate doubts and build better partner relationship

Experience & Expertise in Domain

We offer unmatched insight into industry best practises and a thorough awareness of the changing requirements of contemporary customer engagement thanks to our 20 years of committed focus on contact centre technology.
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All Digital Channels
in One Platform!


Improve Customer Experience and Operational Efficiency to a whole new level with gPlex Digital Care!


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