About the Company
Genuity Systems Limited, a sister concern of Genusys Inc. USA, is an IT company based in Dhaka, Bangladesh, established in 2003. The company specializes in providing customized IT solutions, particularly in the fields of contact center solution, CRM, voicebots, and chatbots — with a strong focus on enhancing the customer experience. Relentlessly working in the Financial sector, Telecom Sector, FMCG and other relevant industries for their sustainable business growth.
Their main products include Business Process Outsourcing (BPO) services, a contact center solution called 
and IP business communication solutions. Genuity Systems is a member of the Bangladesh Association of Contact Center and Outsourcing (BACCO) and Bangladesh Association of Software and Information Services (BASIS), also obtained certification ISO 27001: 2022 (Information Security Management System), reflecting its position in the country's tech and outsourcing industry. Genuity is focused on keeping pace with the fast changing nature of global IP based business.
Genuity Mission
The mission of Genuity Systems is to provide the community with the most innovative, state-of-the-art, and comprehensive communications, information technology, and software system solutions through a highly motivated, creative, experienced and talented team of professionals contributing to the success of Genuity itself and satisfaction of the industries and customers we serve.
Proven Track Record
With a rich history of delivering impactful Contact Center Solutions, we take pride in our proven success stories.
Customized & Scalable
We pride ourselves on offering a modular and flexible approach, allowing you to tailor our solutions to your specific requirements.
Client Centric Approach
Our Client-Centric approach is the heartbeat of our operations, reflecting our dedication to putting your needs first.
Powering Future Tech
Devoted innovation is embedded in our belief, driving us to constantly evolve and harness the latest technologies.
Explore the epitome of gPlex products to deliver excellence customer service
We have quickly grown a sizeable clientele both domestically in Bangladesh and beyond. Thanks to our highly qualified, informed, and driven talents, we were able to deliver our services quickly without sacrificing their quality or dependability. Browse through our variety of product line such as Contact Center Solutions, IVR solutions, Smart IVR, AI VoiceBot, ChatBot solutions, Business IP-PBX solutions, advance IT training and BPO services and more or share your innovative idea to work together.
Personal Approach to the Client
We work personally with every client because every client is our family member
Genuity Technology Footprint
We take pride in having developed all of the underlying software for all of our technology services internally. We are well-positioned to provide our clients with tailored CaaS and SaaS through to our intellectual property (IP).
Contact Center
NLP
Voice Analytics
Mobile Apps