Imagine a contact center manager staring at a dashboard filled with numbers — CSAT, ...
The turnover rate in the contact center industry is 30 to 45% annually — the highes ...
NPS is the abbreviated form of Net Promoter Score. This is a widely used contact cent ...
A customer sends a message to an ecommerce brand at 11:00 PM and asks about a product ...
Customer care leaders often experience a rise in customer expectations and call volum ...
Bangladesh is one of the most linguistically distinctive countries in the world. It h ...
Contact centers are traditionally considered cost centers. These are staffed up durin ...
The contact center industry is undergoing a transition globally in the last few years ...
Contact centers in Bangladesh face unique CX (customer experience) challenges. The pe ...
Mobile Financial Services (MFS) has become the backbone of digital financial inclusio ...
The ecommerce market in Bangladesh is growing at a CAGR of over 10% annually. The mar ...
The banking sector in Bangladesh has been experiencing a huge transformation over the ...
