
- Enhancing Customer Experience !
Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed - no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.
gPlex® Contact Center Features
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Multi-channel ACD | ![]() |
Voice logger | ![]() |
Webchat | ![]() |
Flexible IVR | ![]() |
Screen logger | ![]() |
Chat Bot | ![]() |
Smart IVR (Visual IVR) | ![]() |
Find last agent | ![]() |
MoH with Filler |
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Blaster IVR / Agentless IVR | ![]() |
Dashboard | ![]() |
Social Media integration |
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Multi-location call route | ![]() |
Wallboard | ![]() |
SMS/TEXT integration |
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Caller priority | ![]() |
Predictive dialer | ![]() |
Email and Ticketing |
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Screen popup | ![]() |
Preview dialer | ![]() |
Text-To-Speech (TTS) |
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Integrated CRM | ![]() |
Unified agent desktop | ![]() |
Automatic Speech Recognition (ASR) |
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Mobile App for Supervisor | ![]() |
Unified Reporting | ![]() |
Work Force Management (WFM) |
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API for Telebanking | ![]() |
PCI-DSS compliant |
gPlex® Contact Center Solution is suitable for any size of contact center business. Efficient agent desktop softphone and one-touch keyboard functionality facilitates easy navigation and increased performance. It will improve efficiency through reduced manpower costs and increases overall profitability.
For more details about gPlex® Contact Center solution please visit: www.gplex.com
gPlex® - Enhancing Customer Experience
