- Enhancing Customer Experience !
Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed - no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.
gPlex® Contact Center Features
|Multi-channel ACD||Voice logger||Webchat||Flexible IVR||Screen logger||Chat Bot||Smart IVR (Visual IVR)||Find last agent||MoH with Filler|
|Blaster IVR / Agentless IVR||Dashboard||Social Media integration|
|Multi-location call route||Wallboard||SMS/TEXT integration|
|Caller priority||Predictive dialer||Email and Ticketing|
|Screen popup||Preview dialer||Text-To-Speech (TTS)|
|Integrated CRM||Unified agent desktop||Automatic Speech Recognition (ASR)|
|Mobile App for Supervisor||Unified Reporting||Work Force Management (WFM)|
|API for Telebanking||PCI-DSS compliant|
gPlex® Contact Center Solution is suitable for any size of contact center business. Efficient agent desktop softphone and one-touch keyboard functionality facilitates easy navigation and increased performance. It will improve efficiency through reduced manpower costs and increases overall profitability.
For more details about gPlex® Contact Center solution please visit: www.gplex.com