- Enhancing Customer Experience !
Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed - no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.
gPlex® Contact Center Features
 |
Multi-channel ACD | |
Voice logger | |
Webchat | |
Flexible IVR | |
Screen logger | |
Chat Bot | |
Smart IVR (Visual IVR) | |
Find last agent | |
MoH with Filler |
|
Blaster IVR / Agentless IVR | |
Dashboard | |
Social Media integration |
|
Multi-location call route | |
Wallboard | |
SMS/TEXT integration |
|
Caller priority | |
Predictive dialer | |
Email and Ticketing |
|
Screen popup | |
Preview dialer | |
Text-To-Speech (TTS) |
|
Integrated CRM | |
Unified agent desktop | |
Automatic Speech Recognition (ASR) |
|
Mobile App for Supervisor | |
Unified Reporting | |
Work Force Management (WFM) |
|
API for Telebanking | |
PCI-DSS compliant |
gPlex® Contact Center Solution is suitable for any size of contact center business. Efficient agent desktop softphone and one-touch keyboard functionality facilitates easy navigation and increased performance. It will improve efficiency through reduced manpower costs and increases overall profitability.
For more details about gPlex® Contact Center solution please visit: www.gplex.com
gPlex® - Enhancing Customer Experience
