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Social Media Engagement Platform

Manage all your social interactions with Social Magnet—unify comments, messages, and queries into one dashboard for faster responses

All Digital Channels in One Platform!

Improve Customer Experience and Operational Efficiency to a Whole New Level with gPlex Digital Care!

It serves as a centralized hub that integrates various social media platforms, allowing companies to efficiently manage customer inquiries. This means that all customer queries and feedback from platforms like Facebook, Twitter, Instagram, WhatsApp, Email and more are channeled to a single platform.

However, there is more!

With gPlex Digital Care, you can ensure swift and even distribution of customer requests among the support agents. This, in return, makes sure that each customer’s needs are promptly attended to, significantly improving overall customer experience.

How does Digital Customer Care work?




Centralized Platform

All social media platforms are consolidated into a single, user-friendly dashboard. This means that customer inquiries and messages from various sources, such as Facebook, Twitter, Instagram, and more, are managed in one place.


Inquiry Handling

When a customer query is received, the platform automatically assigns it to an available customer support agent. This ensures even distribution of workload among agents.


Agent Responses

Agents can access and respond to customer inquiries directly from the platform. They are equipped with tools to provide quick and efficient responses


Real-time Supervision

Supervisors have real-time visibility into the system. They can monitor which agents are actively responding, ensuring timely and consistent customer service


Performance Metrics

The platform records response times, resolution rates, and other performance metrics for each agent. This data allows for continuous improvement and performance evaluation.


Data Analysis

Comprehensive data analytics capture customer feedback, preferences, and frequently asked questions. This data aids in optimizing responses and improving customer interactions.

Key features of Social Magnet

Unified inbox for all social accounts - Bring your comments, messages, mentions, and reviews from different social platforms into a single inbox. Respond faster and do not lose your leads.
Smart comment management - Detect important comments, unanswered messages, and priority interactions. Your team will respond quickly and accurately using this feature.
Customer inquiry and support - Resolve your customer questions from a single dashboard. Your agents need not switch apps, tabs, or accounts.
Social listening and brand mentioning - Track your brand mentions and keywords in real time. Identify trends and potential issues early
Team collaboration - Assign messages to team members. Assign messages to the right team members. You can leave internal notes and track response status. It will avoid duplicate replies.
Automation for repeat queries - Use AI-powered automatic reply system to handle frequently asked questions. Your agents will be free for high-value customers.

Why use Social Magnet?

All your social conversations in one place - Social Magnet brings every comment and message into a single place. Your agents will no longer switch platforms for customer interaction.
Respond faster with AI assistance - Prioritises conversations with AI. It will detect sentiment and help your team respond quickly and accurately.
Built for high-value engagement - Social Magnet will handle thousands of comments and messages with smart filtering. It will tag messages based on their category and automatically route them to the right agent.
Stronger customer relationships - Quick and consistent responses from the social accounts improve customer satisfaction. It builds long-term relationships with your audience.
Smarter team collaboration - Social Magnet assigns messages to the right department and tracks status. It provides internal notes and eliminates duplicate responses.
Actionable insight - Monitor customer sentiment and track engagement status. Social Magnet will measure response time and help you find valuable trends to improve your social strategy.

Why gPlex Digital Customer Care?


  • Seamless Integration: With gPlex Digital Customer Care, you can seamlessly integrate multiple social media platforms in one place. Ultimately, making it effortless for your team to manage customer inquiries. No more juggling between apps, just smooth, efficient customer support!
  • Effortless Agent Allocation: This platform ensures equal distribution of customer inquiries among agents – preventing overwork and ensuring each customer's query receives the attention it deserves.
  • Instant Customer Feedback:In this digital world, who would like to wait for replies or just sit on the problem? Of course, no one! This is where Digital Customer Care comes into play! And within a few seconds, customers can speak to an agent on the digital channels they regularly use, like email/Facebook. Ultimately, making things simple and convenient for the customers to reach the support team.
  • Boost Agent Productivity:With gPlex digital customer care, agents can quickly address the issue, without having to move from one platform to another platform. As a result, they can focus more on addressing customer needs – ultimately, leading to an increased productivity.
  • Reduced Customer Churn:Quick, efficient responses are the ultimate key to retaining customers. When your customers feel they can rely on you, they are less likely to look elsewhere for solutions. Plus, happy customers become brand advocates, spreading the word about your exceptional service to friends and family. And, with gPlex Digital Customer Care, you can always maintain a consistent brand image across all social media platforms.
  • Scalability:As your business grows, this solution can easily adapt to meet increased demand, making sure that customer service remains exceptional, regardless of your company's size.

Use cases




Customer support response

Manage support questions from any social platform.


Comment management for campaigns

Monitor your comments on ads and promotional posts. Reduce negative feedback and increase your conversions.


Reputation management

Detect negative sentiment earlier. Respond proactively before the issue happens.


Review management

Track and respond to your reviews on all social platforms. Maintain a strong brand image.


Lead capture and presales interaction

Convert your inquiries from comments and messages.


Community engagement

Engage with your fans and followers in a smarter way to build long-term relationships.

Ready to engage with your customers from a unified platform?

Respond faster and improve customer satisfaction on your social accounts. Never miss a message again. Experience Social Magnet today to engage with customers smartly.


Frequently Asked Questions

A social media engagement platform handles all social conversations. You can manage comments, messages, reviews, and mentions all on a unified dashboard. It helps you maintain a stronger customer relationship by responding with accurate and faster responses.

Social Magnet supports all major social media, web chat and email.

No. A social media engagement platform focuses only on conversation and engagement. It does not support social media publishing.

Social Magnet supports tagging messages, routing inquiries to the right agent, sentiment detection, and automatic replies through AI chatbot.

Yes, you can. Social Magnet assigns messages to the right team. You can also track response progress and avoid duplicate replies.

Pricing varies based on the required features of the platform. Please contact us to request a custom quotation.