Digital Customer Care

gPlex Digital Customer Care - All Digital Channels in One Platform!

All Digital Channels in One Platform!

Improve Customer Experience and Operational Efficiency to a Whole New Level with gPlex Digital Care!

It serves as a centralized hub that integrates various social media platforms, allowing companies to efficiently manage customer inquiries. This means that all customer queries and feedback from platforms like Facebook, Twitter, Instagram, WhatsApp, Email and more are channeled to a single platform.

However, there is more!

With gPlex Digital Care, you can ensure swift and even distribution of customer requests among the support agents. This, in return, makes sure that each customer’s needs are promptly attended to, significantly improving overall customer experience.

How does Digital Customer Care work?

Centralized Platform

All social media platforms are consolidated into a single, user-friendly dashboard. This means that customer inquiries and messages from various sources, such as Facebook, Twitter, Instagram, and more, are managed in one place.

Inquiry Handling

When a customer query is received, the platform automatically assigns it to an available customer support agent. This ensures even distribution of workload among agents.

Agent Responses

Agents can access and respond to customer inquiries directly from the platform. They are equipped with tools to provide quick and efficient responses.

Real-time Supervision

Supervisors have real-time visibility into the system. They can monitor which agents are actively responding, ensuring timely and consistent customer service.

Performance Metrics

The platform records response times, resolution rates, and other performance metrics for each agent. This data allows for continuous improvement and performance evaluation.

Data Analysis

Comprehensive data analytics capture customer feedback, preferences, and frequently asked questions. This data aids in optimizing responses and improving customer interactions.

gPlex Digital Customer Care

Elevate Your Customer Experience

Improve Customer Experience and Operational Efficiency to a Whole New Level with gPlex Digital Care!

Improve Customer Satisfaction with gPlex Digital Customer Care

gPlex digital care enables you to manage all of your social media in one place.

gPlex Digital Care

Connect multiple fan page of different medium under a single platform. Simple and user friendly UI/UX.

All Digital Channels in One Platform

Best social media management tool for agencies, FMCG, E-commerce, Airlines, ISPs, Telco, etc.

Why gPlex Digital Customer Care?

  • Seamless Integration: With gPlex Digital Customer Care, you can seamlessly integrate multiple social media platforms in one place. Ultimately, making it effortless for your team to manage customer inquiries. No more juggling between apps, just smooth, efficient customer support!
  • Effortless Agent Allocation: This platform ensures equal distribution of customer inquiries among agents – preventing overwork and ensuring each customer's query receives the attention it deserves.
  • Instant Customer Feedback:In this digital world, who would like to wait for replies or just sit on the problem? Of course, no one! This is where Digital Customer Care comes into play! And within a few seconds, customers can speak to an agent on the digital channels they regularly use, like email/Facebook. Ultimately, making things simple and convenient for the customers to reach the support team.
  • Boost Agent Productivity:With gPlex digital customer care, agents can quickly address the issue, without having to move from one platform to another platform. As a result, they can focus more on addressing customer needs – ultimately, leading to an increased productivity.
  • Reduced Customer Churn:Quick, efficient responses are the ultimate key to retaining customers. When your customers feel they can rely on you, they are less likely to look elsewhere for solutions. Plus, happy customers become brand advocates, spreading the word about your exceptional service to friends and family. And, with gPlex Digital Customer Care, you can always maintain a consistent brand image across all social media platforms.
  • Scalability:As your business grows, this solution can easily adapt to meet increased demand, making sure that customer service remains exceptional, regardless of your company's size.