Inbound Call Center Service
An inbound call center is devised to provide support, sales, services, and in general answer queries of customers over the phone. The competitive world of modern-day amalgamates the quality of inbound calling with customer satisfaction. The better help you offer your customers, the more are the chances of you converting them into revenue-generating customers with utmost customer satisfaction. The challenge faced with an inbound call center services is maintaining it efficiently. The cost of hiring a specialized staff along with maintaining an infrastructure to well equip all the necessities is quite high. Since not every business can employ state-of-the-art infrastructure for the task, it is wise to outsource inbound contact center service to a service matter expert. Genuity BPO is here to help!
Genuity BPO employs over 18 years of experience in the service industry in Bangladesh and USA since the solution we provide is to improve the operational efficiency in service industry. Our due diligent team is focused on providing finest inbound call center outsourcing services and improving communication so that potential customers feel empowered with the service and the present customers feel satisfied, this helps to improve the credibility of an outsourcing partner.
We provide inbound call center outsourcing to different industries like banking and financial, healthcare, insurance, manufacturing, travel and hospitality, automotive, energy utilities, logistics, publishing, retail and consumer, telecommunication and much more. We are one of the trusted inbound call center solution providers to leading companies in the Bangladesh and USA. Our inbound call center solutions have already helped companies like, Telecommunication, Commercial Banks, Financial Institutions, eCommerce, Startups, Airlines, Educational Institutes, ISP and FMCG to stay head in competition. Hire our exceptional and result oriented inbound call center services for Bangladesh and other part of the globe.
Inbound Call Center Solutions by Genuity BPO :
- Answering Services
- Customer Services
- Help Desk / Technical Support
- Inquiry Handling Services
- Inbound Web Chat Services
- Claims Processing Services
- Payment Collection Services
- Warranty Registration Services
- Event Scheduling Services
- Directory Inquiry Services
- Insurance Claims Processing Services
- Medical Answering Services
- Order Taking Services
- Job Dispatch Services
Reason to choose Genuity BPO as Inbound Call Center Outsourcing Company
24X7 Customer Services
We offer 24 X 7 customer care support care with 100% operational accuracy and transparency. Inbound call center solutions that boost business productivity. Our inbound call center outsourcing helps business by minimizing manpower and overhead costs thus increasing profitability.
Experienced Professionals
Our experienced industry professionals hold the requisite skills and experience in handling inbound calls. Regular training and refining the skills of team to enhance their competency is one of our major USPs. Inbound call center services customized to right fit for all your customer support operations.
Dedicated Agents
Dedicated and shared agents to provide customer with enhance calling experience like perfect communication, immediate answering and resolve queries easily. Inbound contact center services that provide customized solutions unlike just typical call center and answering service.
ISO Certified
We are an ISO 27001:2013 certified company. Our inbound call center services adhere to strict quality check guidelines and data security norms to deliver high-quality services.
