Telecommunication Services

Harness your own distinctive brand engagement experiences

Omni-Channel Contact Center Solution

In the fast-paced realm of the telecommunication industry, where customer interactions are paramount, gPlex® Contact Center Solution emerges as a transformative tool, meticulously crafted to streamline communication processes, heighten customer satisfaction, and optimize operational efficiency.

Harnessing sophisticated algorithms, gPlex® CCT efficiently directs incoming queries to the most suitable agent, resulting in quicker issue resolution. The inclusion of interactive voice response (IVR) systems and chatbots empowers customers to independently resolve common queries. This not only reduces the workload on agents for routine tasks but also fosters a more responsive and efficient customer support environment.

Telecom companies can leverage gPlex® CCT's real-time analytics capabilities to gain profound insights into customer behavior, preferences, and trends. This data-driven approach empowers companies to make informed decisions, refine service offerings, and promptly address emerging customer needs.

gPlex® Highlighting Features

  • AI-Powered VoiceBot
  • AI-Powered ChatBot
  • Social Media Engagement
  • IVR Self-Service Options
  • Smart IVR
  • Voice Analytics
  • Proactive Customer Engagement
  • Ticketing and Issue Resolution